Warranty & Returns
Return Policy
Repaired Devices That Fail Under Warranty:
In all warranty repair cases, RapidRepair only provides warranty repairs on the specific component/s that were originally repaired and/or replaced by us and still deemed under warranty. If RapidRepair receives a repaired device back under warranty and finds that additional non-warranty repairs are needed, the customer will be contacted with an additional repair quote. The device must be shipped back to RapidRepair for evaluation for all rework warranty claims. In the unlikely event that you receive a repaired device that fails under warranty, please contact us
Non-Defective Returns:
All non-defective returns are valid for 30 days of the purchase date. You may return an item within 30 days of delivery for a full refund. There are no returns after 30 days. We can only accept non-defective returns in the same condition and packaging in which they were shipped (e.g., ‘New’ condition items must still be in ‘New’ condition).
If you need to make a return, please contact us or see our complete Return Policy.
Warranty Information
Our warranty does NOT apply if your product has been affected by accidental damage, misuse, or unauthorized modifications. For example, if we replace your iPod’s screen and then your screen becomes broken again at a later date, that is NOT covered by our warranty. If the screen fails on its own without any abuse, then it is covered by our warranty. Even if your product is outside of its warranty period, we typically still attempt to reach a resolution with you.
If you have any questions or need to file a warranty claim, please contact us at sales@rapidrepair.com
Important:
✓ Our warranty DOES NOT cover any work and/or parts from any outside sources.
✓ Our warranty DOES NOT cover accidental drops, physical or liquid damage, misuse of parts, mishandling, or any other user-incurred damages.
iPods returned for a warranty claim will be opened, tested, and meticulously inspected for physical or liquid damage, as well as signs of 3rd party tampering or maintenance.
RapidRepair makes customer satisfaction its top priority. We work hard to ensure that your order is processed correctly. If we make an error, please let us know and we will make it right. If you have questions or you experience an issue with your order, please contact us at sales@rapidrepair.com.
To return a product, please ship to:
Rapidrepair.com
1155 Wooley Road
Flemingsburg, KY 41041
